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Certificate in Management




The Level 3 qualifications in First Line Management are developed for supervisors and first line managers who have operational responsibility for a defined activities.  This qualification gives junior managers an understanding of the communication and motivational skills to help improve operational efficiency.

The qualifications in First Line Management are designed for supervisors and first line managers who wish to build on and develop their existing management skills and knowledge.

Accreditation through Institute of Leadership and Manager (ILM)



Our Level 3 Award in First Line Management provides an introduction to the skills, roles and responsibilities of this management area. It will also develop your basic knowledge by focusing on the development of specific management skills.


A more extensive qualification, our Level 3 Certificate in First Line Management gives you a broader knowledge of effective management skills while focusing on the specific management areas appropriate to you and your workplace.

Areas covered in the Units include:

  • Planning and monitoring of work within your team
  • Recruitment and selection
  • Setting targets and giving support to your team
  • Improving team performance
  • Managing Conflict
  • Managing Risk in the workplace
  • Provide leadership for your team


Assessment is normally via practical work-based assignments supported by workshops and your assessor.  This ensures that you minimise time away from work and that you undertake work study which is relevant to your own job role..

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